I like the speed of Keates & Co. in terms of processing, but basically anything we ask them to do they come back to us really quickly, which is really important for a small company as we're normally a bit late to do things and a bit disorganised on the accounts side.
The system they recommend, ClearBooks, has made everything more visible and accurate.
I think they're probably stronger on customer service for smaller companies than accountants I've used in the past. I've used bigger accountancy firms who don't move as quickly, but Keates & Co. are more nimble which really helps.
Company CommentThanks very much for your feedback Ben, it really does mean a lot to us to find out how our clients feel. Ben Vickers is the director of Colloco Search who work closely with their clients to find exceptional people within digital industries.
This is done by providing a unique, tailored search service for vacancies including even middleweight and senior positions.
It's very relieving to hear that you value the speed of our work as well as the quality of our customer service as these are areas extremely important to us. - Martyn Keates, Director
My initial observation was that I phoned them for advice and they gave me very detailed, sound advice, which they never charged me for. The advice was good and sound and that was the reason why I decided to go with them. They gave me personal time basically. They're very personable people.
It's a fairly new business and he explains things in a way that is easy to understand. They're very approachable and the advice given I'm sure will pay dividends over the coming years with regards to the direction the company is going in.
My experience with my last accountant was not good. I never got good feedback, they were hard to get hold of, and I always felt I was at the bottom of the queue, whereas Keates & Co. are excellent. They've ticked all my boxes.
Sector:Party Entertainer/Inflatable Hire
Company:Bouncy Bunnies Hampshire
Service(s) Provided: Personal Tax Return, Statutory Accounts, Payroll, Business Advice, Accountancy
Martyn is incredibly knowledgeable, not only on financial / accounting matters but also on issues related to strategy and business in general.
When he comes up with solutions to problems, he does not just solve the problem, he thinks outside the box and comes up with the ‘best’ answer for me and my business. I am sure he has been able to communicate with HMRC on our behalf and got a ‘yes’ when I am sure we would have hit a brick wall. Martyn’s knowledge on the detail of how the ‘system’ works in tax and accounting is vast.
I would not be without him!
Service(s) Provided: Payroll, Statutory Accounts, Statutory Accounts, Business Advice, Accountancy
Martyn is very good at working with new businesses and in finding schemes so we get more of his time more cost-effectively. This makes his service much more affordable for us. He has also introduced us to Xero, which works well for us. He takes care of our finances so I don't have to worry about it.